Privacy Policy

Effective: November 30, 2025

We care about your privacy. This policy explains what we collect, why we collect it, how we use it, and the choices you have. If anything here is unclear, contact us at [email protected].

Information We Collect

  • Contact details (name, email, phone) when you reserve, order, or join our newsletter.
  • Order & reservation data (date/time, party size, items, preferences, special requests).
  • Payment info is processed by our payment providers; we do not store full card numbers.
  • Device & usage data (IP, browser, pages viewed) for security, troubleshooting, and analytics.
  • Location if you share it for directions, delivery areas, or finding nearby options.

How We Use Information

  • Provide services: reservations, ordering, customer support, waitlist/notifications.
  • Operate and improve our website and menu experience.
  • Send transactional messages (confirmations, receipts). Marketing emails only with your consent—you can unsubscribe anytime.
  • Protect security, prevent fraud, and comply with law.

Cookies & Similar Technologies

We use cookies to keep you signed in, remember preferences, measure site performance, and run basic analytics.

  • Strictly necessary: site security and core features.
  • Performance/analytics: understand traffic and improve the site.
  • Preferences: remember choices like location or view settings.

You can manage cookies in your browser settings. If you want a cookie banner with granular control, we’ll link it here: Cookie Preferences.

How We Share Information

We don’t sell your personal information. We share it only with:

  • Service providers that help us run the business (hosting, analytics, email, payments, reservation/ordering platforms).
  • Legal & safety when required by law or to protect rights, safety, and security.
  • Business transfers if we undergo a merger, acquisition, or asset sale.

Your Choices

  • Opt out of marketing emails via the link in any marketing message.
  • Update or delete basic info by emailing [email protected].
  • Control cookies via your browser or our Cookie Preferences.

California & International Rights

California (CPRA/“Do Not Sell or Share”): California residents can request access, deletion, correction, and to limit use of sensitive personal info. Use the link below or email us.

Do Not Sell or Share My Personal Information

EEA/UK (GDPR): If applicable, you may request access, deletion, correction, restriction, portability, or object to processing. Our lawful bases include consent, contract, legal obligations, and legitimate interests.

We respond to all rights requests as required by law.

Security & Data Retention

We use reasonable technical and organizational measures to protect your data. No method is perfect.

We keep personal data only as long as needed for the purposes described or as required by law (e.g., tax, accounting, dispute resolution).

Children’s Privacy

Our services aren’t directed to children under 13. If you believe a child provided personal information, contact us and we’ll delete it.

Changes to This Policy

We may update this policy. We’ll change the “Effective” date above and, when appropriate, notify you by email or on the site.

Contact Us

Hatch Southwest Kitchen
3658 The Barnyard D-11, Carmel, CA 93923
(831) 555-0123
[email protected]
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